Privacy & Cookie Policy
Rafue Luxury Real Estate is committed to protecting your privacy and handling your personal data responsibly and transparently. This policy explains what information we collect when you use our website, how we use and protect it, the cookies we rely on, and the rights you have over your data.
1.Overview
This Privacy & Cookie Policy applies to personal data collected through this website and the related services we provide. It describes the categories of information we process, the purposes for which we process it, and the safeguards we put in place to keep it secure.
By using our website, you acknowledge that you have read and understood this policy. Where required, we will ask for your consent before processing your data for specific purposes, and you may withdraw that consent at any time.
2.Information We Collect
We collect information that you provide to us directly, as well as information gathered automatically as you interact with our website. This may include:
- Contact details — your name, email address and telephone number when you submit an enquiry, register, or contact a listing agency.
- Enquiry content — the messages, preferences and property interests you share with us or with an agency through our forms.
- Account information — credentials and settings if you create an account on the site.
- Technical data — your IP address, device type, browser, operating system and approximate location.
- Usage data — the pages and listings you view, search terms, referral source and the time spent on the site.
3.How We Use Your Information
We use the personal data we collect for legitimate business purposes, including to:
- respond to your enquiries and connect you with the relevant agency or advisor;
- provide, operate and improve our website and the services we offer;
- personalise the listings and content shown to you;
- send you updates, newsletters and curated property selections where you have opted in;
- analyse site performance, detect misuse and ensure security; and
- comply with our legal and regulatory obligations.
4.Cookies
Cookies are small text files placed on your device that help our website function and allow us to understand how it is used. You can manage or disable cookies through your browser settings, although some features of the site may not work as intended if you do. The cookies we use fall into the following categories:
| Type | Purpose | Duration |
|---|---|---|
| Essential | Enable core functionality such as navigation, secure areas and form submission. The site cannot operate properly without these. | Session |
| Analytics | Help us understand how visitors use the site so we can measure and improve its performance. | Up to 24 months |
| Marketing | Used to deliver relevant content and advertising and to measure the effectiveness of our campaigns. | Up to 12 months |
5.Sharing & Third Parties
We do not sell your personal data. We may share it with the listing agencies and advisors you choose to contact, so they can respond to your enquiry, and with trusted service providers who help us operate our website — such as hosting, analytics and communication partners — acting on our instructions.
We may also disclose information where required by law, to protect our rights, or in connection with a corporate transaction. Any third party that processes data on our behalf is bound by appropriate confidentiality and data-protection obligations.
6.Your Rights
Subject to applicable law, you have the following rights in relation to your personal data:
- Access — to obtain confirmation of, and a copy of, the data we hold about you.
- Rectification — to have inaccurate or incomplete data corrected.
- Erasure — to request deletion of your data where there is no overriding reason to retain it.
- Portability — to receive your data in a structured, commonly used format, or have it transferred to another provider.
- Objection — to object to certain processing, including direct marketing, at any time.
To exercise any of these rights, please contact us using the details in the Contact section below. You also have the right to lodge a complaint with the relevant data-protection authority.
7.Data Retention & Security
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. When data is no longer needed, we securely delete or anonymise it.
We apply appropriate technical and organisational measures — including encrypted connections, access controls and regular reviews — to protect your data against unauthorised access, loss, alteration or disclosure. While no method of transmission over the internet is completely secure, we work continually to safeguard the information you entrust to us.
8.Contact
If you have any questions about this Privacy & Cookie Policy, or wish to exercise your data-protection rights, please contact us at info@rafue.com. We will respond to your request within the timeframe required by applicable law.